Terms of service

ALERA ACTIVE – TERMS OF SERVICE  

Last Updated: March 25, 2025  

Welcome to Alera Active! These Terms of Service ("Terms") govern your use of our website, www.aleraactive.com (the "Site"), and any related services, including purchases of our products. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.  

 1. GENERAL TERMS  

- These Terms apply to all users of the Site, including customers, browsers, and contributors.  

- We reserve the right to update, change, or replace any part of these Terms at any time. Your continued use of the Site after any changes constitutes acceptance of the new Terms.  

 2. ELIGIBILITY  

- You must be at least 18 years old or have parental consent to use this Site.  

- You are responsible for ensuring that your account information is accurate and secure.  

 3. ORDERS & PAYMENT  

- All prices are listed in AUD and are subject to change without notice.  

- We accept major credit/debit cards, PayPal, and other approved payment methods.  

- Alera Active reserves the right to refuse or cancel any order due to errors, stock limitations, or suspected fraud.  

 4. SHIPPING & DELIVERY  

- Shipping times vary based on your location. Estimated delivery times are provided at checkout.  

- We are not responsible for delays due to carriers or customs.  

- International orders may be subject to customs fees, which are the buyer's responsibility.  

 5. RETURNS & EXCHANGES  

- We accept returns and exchanges within 7 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.  

- Sale items, gift cards, and certain other items are non-returnable.  

- Customers are responsible for return shipping costs unless the item is defective or incorrect.  

 6. INTELLECTUAL PROPERTY  

- All content on this Site, including text, images, logos, and designs, is the property of Alera Active and is protected by copyright and trademark laws.  

- You may not use, reproduce, or distribute any content without written permission.  

 7. USER CONDUCT  

By using our Site, you agree not to:  

- Use the Site for illegal or unauthorised purposes.  

- Violate any laws or regulations.  

- Transmit any viruses, spam, or malicious code.  

- Interfere with the security or operation of the Site.  

 8. LIMITATION OF LIABILITY  

- Alera Active is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products.  

- Our total liability to you for any claim shall not exceed the amount you paid for the product in question.  

 9. INDEMNIFICATION  

You agree to indemnify and hold harmless Alera Active, its affiliates, and employees from any claims, losses, or damages arising from your violation of these Terms.  

 10. THIRD-PARTY LINKS  

Our Site may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.  

 11. PRIVACY POLICY  

Your use of the Site is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.  

 12. TERMINATION  

We reserve the right to terminate or suspend your account if you violate these Terms.  

 13. GOVERNING LAW  

These Terms are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes shall be resolved in the courts of [Your Location].  

 14. CONTACT INFORMATION  

For questions about these Terms, please contact us at:  

📧 Email: info@aleraactive.com  

By using our Site, you acknowledge that you have read, understood, and agree to these Terms.